Pubworks Fall 2009 Newsletter | Public Works management News

Fall 2009 Newsletter

Welcome to The PubWorks Tracker quarterly newsletter providing information for PubWorks users and professionals interested in Public Works management.

FALL 2009 NEWSLETTER

In This Issue:

Online Service Requests
Automatic Vehicle Locator/CompassCom™ Partnership
New PubWorks Customers
Events

In this issue we look at new ways PubWorks addresses the needs of our customers by integrating online Service Requests into the PubWorks reporting system.

We also highlight our new strategic partnership CompassCom™ and share some of the exciting new technology that our Software Development Team is working on.

Please view our Events Calendar - PubWorks was a featured speaker at the Missouri Association of County Transportation Officials (MACTO) annual meeting October 28th in St. Charles and at the Idaho Association of Highway Districts (IAHD) annual meeting in Boise on November 12th.

Please let us know if you have an interest in having PubWorks present at your next function, meeting or Webinar.

Sincerely,

Peter Anzalone
President, TSC

Online Service Requests

Many communities have their own website and would like to use their site to directly receive service requests. PubWorks takes this to the next level by logging the requests, notifying the appropriate individuals and then tracking the cost and progress through to completion. A follow-up message can be sent to the resident informing them that their concerns have been heard and work is being done to address the issue.

PubWorks helps bring this type of demand maintenance full circle. The community has a channel of direct communication, the department can efficiently respond and address the issue and the manager can be assured that all communications are captured and work preformed is accurately and comprehensively recorded. See PubWorks Service Requests

PubWorks Connects the Service Request to the Work Order……

…..giving you Comprehensive Analysis, for Result-Focused Management.

“Now we are creating histories for when calls come in and when work orders are fulfilled. This helps us keep track of our employees as well as flagging frequent problems at the same address. It also helps us with tracking reports so we can say what it cost to do snow removal or patch repair or a particular project such as a bridge replacement.”

Scott Bressler, Operations Deputy, Butler County Engineer’s Office, Ohio

Please give Bob Guion, our Sales Director, a call if you would like a demonstration of our Service Request Module.

You can reach Bob at (970) 927-3500 or email him at bob@pubworks.com

Welcome to our Newest Customers

Lee County, Florida, who have purchased the PubWorks Fleet Maintenance system.

Saginaw County, MI, who have purchased the PubWorks Service Request module with online Service Request Functionality.

Washakie County, Wyoming, who purchased the PubWorks Asset Management Core, Fleet Maintenance and the GIS MapViewer.

Egg Harbor, New Jersey, who purchased the PubWorks Asset Management Core, Service Requests, Fleet Maintenance and the GIS MapViewer.

Park County, Wyoming who is implementing the full suite of PubWorks product to help manage a county that's larger than the State of Connecticut. As the east gateway to Yellowstone National Park, the county contains the majority of Yellowstone National Park's total area, including more that 53% of its land area. The Public Works Department, headquartered in Cody, is responsible for maintaining 621 miles of road; 279 miles are paved, 198 miles are gravel and 144 are native material/unimproved. There are also many miles of private roads, which are not included in the Park County road system.

Check future newsletters for details on how Park County is using the entire PubWorks Suite to manage this vast land area.

PubWorks is pleased to announce our Automatic Vehicle Locator using CompassCom™ software.

CompassCom™ is an industry leader in providing solutions for mobile resource management. Specializing in the real-time tracking of mobile assets, CompassCom™ uses integrated GIS, GPS, and wireless solutions to enable customers to track the location and activities of fleet vehicles.

Through the combination of PubWorks Asset Management software and CompassCom’s mobile solutions, we will offer:

The ability to track real-time locations of fleet vehicles within our PubWorks MapViewer. Using the CompassCom™ ‘CompassLDE’ and PubWorks MapViewer, real-time vehicle locations can be easily viewed and monitored. The PubWorks MapViewer will display the actual movement of all vehicles on a minute by minute. This will allow you to quickly locate a specific worker, estimate how long it may take a reach a critical service call site, and track the route of a specific vehicle.
The Automation of PubWorks Activity creation based on CompassCom™ vehicle location and activity data. The CompassLDE product records vehicle location and specific information about the vehicle such as plow movement, ignition on/off, sprayer on/off. PubWorks will automatically analyze the data for each vehicle and generate daily activity records. This automatic creation of Activity records will save data entry time and improve accuracy.

For more information on this or any of our solutions based modules contact us at info@pubworks.com

Events

MACTO Annual Meeting Missouri Association of County Transportation Officials October 27-28th ***** Pete Anzalone, President and Founder of PubWorks** was a featured speaker on October 28th
IAHD Annual Meeting Idaho Association of Highway Districts November 11 -12th ***** Mary Schuette, PubWorks** GIS Specialist is a featured speaker on November 12th
	27th Annual IACERS Conference November 10-11, 2009 Boise, Idaho	More Info Add to Calendar
	81st Annual IAHD Convention November 12-13, 2009 Boise, Idaho	More Info Add to Calendar
	New Jersey State League of Municipalities 94th Annual Conference November 16-19, 2009 Atlantic City, New Jersey	More Info Add to Calendar
What shows do you attend? We’d love to know and learn more about them with the intention of putting them on our events calendar – please contact Jennifer Burr (970) 379-3061.