General System-Wide Enhancements

              Benefits

•  We've made improvements so that screen loading and record retrieval is super-fast. This will be particularly beneficial for customer with large and growing databases.
• Easier navigation in a way similar to the way web surfing is performed. This appearance tells you that by clicking the label, you will be taken to the record in the adjacent field.
• Allows you to create lists of items for status and report filtering.
• Your desktop icon should be easier to recognize.
• Provides faster search, display and navigation which for customer with large databases will be very noticeable.

             Enhancement

• Employees - enhanced to include a district manager setting.
• Activities - enhanced to record user information.
• Activities with zero hours

             Benefits

• Necessary component for a future enhancement of directing Service Requests to a district manager.
• Allows you to filter and report Activities based on who entered/created them. Allows users to view only the activities they have entered. This is highly beneficial for an agency where many different users are making Activity entries.
• Allows user to enter activity records with zero employee hours so that work can be entered on a preliminary basis in the morning and finalized at the end of day.

             Enhancement

• New User Powers for deleting and closing a Service Request.
• Notes are now stamped with the identity of the user who created the note.
• Added security with regard who can add, modify and delete note records.
• Call Duration Calculations
• Location Feature Linkage
• Caller Lookup Enhancements
• Hot Links

             Benefits

• Increased granularity allows for a subset of users, or even a single user to have the crucial abilities to delete or close a SR.
• More information about who is doing what in servicing the request.
• Better security and accountability in the service request management process.
• On screen display of how long a service request has been "on the books." Number will be red if open, blue if closed.
•  A specific Asset (e.g. a Sign or Catch Basin) can be "tagged" as needing Service.
• Expanded search now includes name, address and all phone numbers. Additionally search results show the number of calls attributed to each caller. A new menu item to Locate a Caller.
• Navigation aids to jump to the Location of a Service Request, the Service Request Status screen the assignee and eMail to the caller.

             Enhancement

• Fleet Work Orders have user defined standard setting for Priority and Repair Reason.
• Fleet Work Order notes can be displayed "on screen."
• PM schedule overhauled to include Past Due and Upcoming Item analysis.
• PM schedule enhanced with Look-Ahead thresholds.
• Equipment "has odometer" flag.
• Equipment Specs extensively expanded.
• Standard Hours for Work Orders
• VMRS Tracking
• Parts now have Alias and Vendor Part Number fields.
• Parts History and Use Analysis
• User Powers
• Work Order Document Attachment
• Equipment Search on Work Order screen
• Parts Search on Work Order detail screen.
• Enhanced Settings and Options
• Work Order Status
• PM Schedule Email Notification

             Benefits

• Better and easier to classify the importance and type of work being performed.
• Allows you to see the notes associated with a fleet work order along with all of its other details.
• Allows you to analyze scheduled maintenance items across two new broad categories.
• Allows you to look ahead for upcoming items based on user defined "short term" thresholds.
• Permits the Fleet Work Order to more intelligently determine if an odometer reading is required for the vehicle in the work order.
• 20 additional fields have been added to allow you to document everything from Tire Pressure to Engine Horse Power.
• Allows you to establish a standard duration (in hours) for fleet maintenance tasks performed and then compare the standard to the actual time consumed to measure worker productivity.
• You can now make use of industry standard Vehicle Maintenance Reporting Standards codes and categories.
• Allows you to create parts records with alternative identifiers and allows you to use these two new fields - in addition to standard part number and aisle/shelf/bin - for searching.
• A new screen that allows you to search for parts used in past Work Orders. Allows for wildcard-enabled searching based on part number, name, alias, vendor part number, equipment unit, date range and more.
• Allows you to give certain users the ability to add/modify/delete different parts of the Fleet Work Order.
• Allows you to attach photos, PDFs or any other type of document to the Fleet Work Order record for enhanced documentation.
• Allows you to search for the piece of equipment you wish to use for the Work Order you are creating or editing.
• Allows you to search for the part you wish to use in the Work Order you are creating or editing.
• Allows Work Orders to be created/saved so they optionally: Require / Don't Require a Mechanic.
• Allows a simple entry for Outside Service Cost
  Require / Don't Require an odometer on creation or close.
• Set the default parts quantity used to either 1 or 0 which can help helpful in preventing erroneous entries.
• Use equipment-specific labor rate versus employee/mechanic labor rate.
• Filtering has been enhanced with addition of M-button so you can create lists of items on which to filter.
• You can now email the set of PM items found due (or upcoming) to the operator/owner of a vehicle.