Reduce the risk of requests falling
through the cracks with improved responsiveness and a systematic approach.
You can track service requests with PubWorks, from the web-based request
for service, through to the work order and on to completion. This thorough
and consistent process will effectively manage the very fluid and reactionary
nature of service requests, while providing valuable insight regarding
the costs associated.
Assign Calls by Employee and/or
Monitor Costs and Progress
Identify Trouble Spots and Trends
Respond to Citizens with Instant
and Accurate Information